Return & Refund Policy

1. Customized Orders

    

   Customized orders can be canceled within 24 hours after placement (no cancellation/refund will be accepted once the 24-hour window passes, as customized materials will have been prepared). Please confirm your requirements before placing the order.
    
2. Returns & Exchanges for Regular Items
    

• For damaged, incomplete, or incorrect items: Contact us within 7 days of delivery and provide photos of the issue + order proof. We will arrange free replacement/return, and cover the round-trip shipping costs.
• For returns due to personal preference: Apply within 14 days of delivery. The item must be in its unused/unopened original condition. You will be responsible for the return shipping fee, and we will issue a full refund once we receive the intact item.

3. Special Notes

• Items related to hygiene (e.g., intimate products) or opened consumables are not eligible for non-reason returns/exchanges.
• We are not liable for lost or stolen packages; we recommend choosing trackable logistics services.